An integral part of Apollo's portfolio, our Contact Center Services deliver end-to-end services for Contact Center and Self-Service solutions. The portfolio offering helps to build customer value while increasing profitability with industry leading Contact Center Solutions. Our total solutions approach, combined with winning technologies, provides the flexibility and distinction enabling you to exceed your customer’s expectations while reducing your total cost of ownership. Our Contact Center Services offer and capabilities span from Plan and Design to Maintain and Evolve. To help ensure that all critical components of a project lifecycle are well planned and managed, our portfolio includes services in these areas:

KEY FEATURES:

• Plan and Design
• Installation and Integration
• Maintain and Support
• Optimize and Evolve


NETWROK MANAGEMENT SERVICES


OVERVIEW

Focus on strategic initiatives for your business while Apollo’s managed services experts provide centralized multi-vendor network management around the clock, just after business hours to support existing staff. Apollo's Network Management Services allows you to choose from network surveillance and reporting, fault management, configuration management, disaster recovery, and helpdesk support, preventive, corrective and remedial maintenance.

KEY FEATURES:

• Improved time-to-market for launching new services
• Around-the-clock remote network surveillance
• Access to proven expertise globally
• Knowledge to make business decisions now and for the future
• Timely, professional response to network fault events
• Reduced operating costs and predictable operating expenditures

Apollo's Unified Communications services provide a portfolio of service offerings to deliver complete communications - messaging, voice, and video - across applications and devices any time, any where. These services offer best-in-class solutions for adoption of Unified Communications solutions, enabling communication and collaboration in an effective manner. Our Services portfolio includes IT Business Consulting for analysis of alternatives and creation of business cases; VoIP and Data assessments for determination of network transformation readiness; network design; configuration and implementation ; dialing plan modification; program management and on-going technical support and management -- all in the context of a multi-vendor, multi-technology environment.

Apollo offers a full lifecycle of services to Advise, Integrate, Support and Manage multi-vendor, multi-technology networks

• Prepare - Using communications and networking, it is possible to achieve strategic business benefits. Technical guidance and operational advice is given to align the converged architecture to maximize the business and economic fit.

• Advise - Establishing a sound foundation to optimize employee collaboration. Specialized consulting, assessment and planning ensures readiness and integration acceptance for Unified Communications solutions.

• Integrate - Finding skills to handle the complexity of deploying Unified Communications solutions into a new or existing heterogeneous platform. Apollo provides the resources, expertise, tools & processes for efficient and effective integration of Unified Communications technologies.

• Support - Getting the most cost-effective performance from the network. Flexible maintenance options enable maximum value of Unified Communications investments.

• Manage - Relying on a single interface for reliability of the network. Apollo offers centralized, multi-vendor, multi-technology infrastructure management.


Leveraging Apollo Unified Communication Services capabilities will enable true workforce mobility, simplify communications, enhance customer service and the user experience, and increase productivity across the enterprise by unifying disparate modes of communication into a seamless model at the business process and enterprise-wide applications level.

BENEFITS

• Enable smoother, less-costly Unified Communications deployments, while lowering the total cost of ownership
• Ensure optimal application of the technology
• Increase productivity, responsiveness and Quality of Experience
• Reduce business risk and avoid costly deployment delays

Proactive optimization of network assets along with real time control of Quality of Experience are what make Apollo Performance Management Services unique to provide performance based reporting and recommended actions to your network infrastructure. These services are designed to ensure maximum quality, availability, and capacity to users of the network. Actions may consist of trend and performance analysis, corrective action recommendation/implementation, software level management, remote configuration backup, root cause analysis, and QoS management.

KEY FEATURES:

• Accelerate real-time quality of service
• Measure real-time IP telephony quality of service and quality of experience
• Lower capital expenses
• Reduce operating expenses

Reduce costs, minimize risk of downtime and gain the convenience of a single point of contact for support of your multi-vendor network with Apollo flexible support plan options. Apollo Maintenance Services include support plan options tied to SLAs as well as individual plans for technical support, repair, spares management, and software release subscription services. You get the support services and priority you need depending on criticality to your business. So reduce your capital and operating costs by complementing or supplementing your internal staff with Apollo's Maintenance Services for service providers and enterprises.

KEY FEATURES:

• Reduce costs while ensuring reliable support
• Minimize risk and get a single point of contact
• Simplify your support without losing flexibility
• Reliable support tied to an SLA

With a Apollo Technical Support and Repair Services agreement, you are provided with easy access to the technical and hardware support necessary to enable your network to continue to deliver full value to you and your customers, and at a predictable, competitive and affordable price.

Apollo Technical Support Services includes Emergency Recovery – a 24x7x365 emergency response technical support service you can call on for immediate and continuous assistance on critical service-affecting issues. Apollo uses streamlined processes to connect you quickly and reliability to the Emergency Recovery technical experts.

Apollo Repair Services are designed to make your network hardware repairs quick and easy. If you experience a hardware fault involving a Field Replaceable Unit (FRU), you simply exchange the faulty FRU with a replacement from your own spare parts inventory and return the defective FRU to Apollo.

KEY FEATURES:

• Protection of critical revenue stream infrastructure
• Dependable and efficient remote technical support
• Flexible hardware repair service level options
• Reduced risk of network downtime and customer affecting outages
• Network infrastructure investment protection

The Infrastructure consulting and Integration (IC&I) services and solutions from Apollo help customers to build responsive infrastructure solutions including networks, data centers, messaging systems etc to meet the critical needs of todays businesses.

Apollo provides customized Infrastructure Consulting Services to help customers architect, build, manage, and optimize the IT infrastructures. These Consulting Services are typically short term and focused engagements that can provide customers with tactical and strategic recommendations in many areas of the IT environment.

And Apollo takes pride in owning up the recommendations that the Consulting Services bring up and is fully capable of implementing these recommendations as separate projects for its customers. Apollos System Integration relationships with major infrastructure vendors give it the capability to source, supply and implement hardware and software solutions globally.

The vast experience that Apollo has in the Infrastructure Consulting and Integration services reflects in the robust Engineering Lifecycles that it has developed for each of the services. These Engineering Lifecycles ensure the quality of the methodologies being followed and the deliverables of any projects. This also ensures that the quality experienced by our customers is consistent across the various services that we provide.

Leveraging from its leadership position as the best infrastructure service provider, Apollo has brought in innovative delivery models and extended its global delivery model to the Infrastructure Consulting and Integration services. Apollo is pioneer in implementation of server consolidation, application migrations, application compatibility testing etc.

Our broad offerings are:

Clients routinely say that the Apollo difference is as follows:

o Unlike other vendors who offer "packaged" services and assessments, Apollos offerings are highly customizabletailored to meet a company's needs and budget.

o Ability to not only provide tactical and strategic recommendations but also to implement and integrate solutions.

o The recommendations are not at a superficial level but have helped customers to implement solutions using the recommendations

o Apollo specializes in all aspects of infrastructure solutionshardware, software and processes.

Consulting Services from Apollo are advisory services that help clients assess different technology strategies and in so doing, align their IT strategies with their business strategies. The consulting services, among other things, has helped customers to improve their ability to make informed investment decisions with the services that provide detailed cost/benefit analysis of their current environment.

Whether customers are trying to improve upon existing facilities/systems, relocating/ consolidating their data center, architecting & designing high availability solutions etc, our strong intellectual property and expertise in a wide array of technologies has placed Apollo as one the leading providers of IT infrastructure consulting services.

Our consultants specialize in helping organizations plan for new technologies in a cost effective way while retaining existing investments whenever possible. We value-engineer growth plans to address our clients goals and objectives, and provide real return on investment.

The list of consulting services that Apollo provides includes but not limited to

> Strategy Consulting
> Data Center Optimization / Consolidation services
> Infrastructure solutions - Architect & Design
> Database services
> Network services
> Performance Engineering Services
> Disaster Recovery solutions
> Enterprise Voice and Contact Center services
> Process Consulting - IT Operations
> ESM Tools Consulting

Apollo has over the years established Best Practices to offer best of breed Infrastructure solutions to its customers. We leverage strategic relationships with some of the world's best technology companies to bring the perfect technology answers and customized infrastructure solutions to our customers.

Apollo works with the CTO organizations of a number of clients and help them in developing IT strategies. Apollo gives strategic advice on, and assistance with:

> Articulating management's IT vision for the Company
> Migrating to a top-down approach of IT infrastructure solutions instead of a bottom up approachallowing IT to map business process to underlying IT infrastructure
> Planning for IT growth and spending, including ROI analysis of management investments
> Evaluating outsourcing options and impact, not only on ROI, but on user group satisfaction
> Developing technology and domain specific strategies like
> DR Strategies
> Data Center Strategies
> Server provisioning strategies etc